Customer Services

At MediGroup, we always put the customer as the center of all activities and customer care is the key factor for the sustainable development of our business and partnership.

Service Team

When working in healthcare, we understand that trust and accountability are essential. With 25-year experience in Diagnostic, MediGroup confidently provide the best Service team who delivers the highest service quality to ensure all systems being well operated, so you could be free to focus on patients.

Customer Satisfaction

Your satisfaction is key metric measurement of our activity. All our activities are built up to make sure to keep you and your analyzer are happy.

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High-quality Service

With 365 days working hotline and a professional technical service team, we strongly confident provide you with fast and highest support to avoid issues and delays for your patients, staff, and operations.

E-service

Along with onsite service, we are providing remote support to immediate assistance, give you access to reach our expert technical support anytime, anywhere.
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Installation

Any new analyzers are installed follow the unique standard of manufactory. We make sure your analyzer is ready to operate smoothly and perfectly.

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Preventive maintenance

We provide highest quality of PM, follow standard of manufactory, included monthly, quarterly, yearly visit and PM kit. We make sure all issues are prevented, and your analyzer is always well operating.
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Hardware/Software upgrade

Constantly improvement, along with manufactory, we provide upgrade for hardware as well as software to ensure your analyzer is always keep up with newest standard.
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Application Team

Providing the best quality of Customer Service is our Priority mission. MediGroup is proud of having consecutive & full Application support which bring the trust to our valuable clients. Application team always work our best to deliver good quality products, up-to-date trainings, optimal operations and effective solutions

Instructions For Use

Straightforward, structured, easy to use - and always on hand. All important information just a few mouse-clicks away:
___Short User Guides
___Application Presentations
___Application notes
___Tutorial Videos

IQC/EQA

Ensure the high-quality assurance, up-to-date information:
___ Vital Roles - IQC/EQA
___ Qualiris Program – Worldwide EQA
___ Recommendations

Training Courses - Q&A

We provide solutions to satisfy our valuable client’s questions:
___ Our Training Course
___ General Q&A
___ Hotline

Online Support

Service time: 06:00 - 22:00 every day.


Service Manager: Mr. Hai

Our job is not a typical eight-to-five job. Whenever the phone rings, there is usually someone who needs our support.   As our core value “Customer First”, we provide support all 7 day per week, included holidays.